Refund Policy

Last Updated: September 15. 2025

At Galaxy Rocks and Crystals, we take pride in the quality and uniqueness of our crystals and minerals. Because each item is one-of-a-kind, all sales are considered final. Please review the following policy carefully before placing your order.

1. All Sales Final

We do not accept returns or issue refunds for buyer’s remorse, change of mind, or natural variations in crystals (such as color, size, or pattern).
Each crystal is unique, and slight imperfections, inclusions, or variations are part of their natural beauty.

2. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 3 business days of delivery using this form.
To help us resolve the issue quickly, include photos of the product and packaging.
Once reviewed, we will determine if a refund is appropriate.

3. Lost or Delayed Packages

Once your order has been shipped and is in the possession of the carrier, we are not responsible for lost, delayed, or damaged packages.
Customers are encouraged to select shipping insurance at checkout for added protection.
If your package is lost or damaged in transit, you must file a claim directly with the carrier. We are happy to provide documentation to assist with the claim process.

4. Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not already shipped. After that time, cancellations are not guaranteed.

5. Contact Us